Refund policy
Complete the form and email it to support@exactreplacementpart.com. Please wait for written RMA approval and return shipping instructions before sending any items back.
365-Day Returns • Prior RMA Approval Required
At Exact Replacement Part, we accept return requests within 365 days of delivery, subject to the authorization, inspection, and refund terms below.
Request a Return Merchandise Authorization (RMA)
All returns require approval and an RMA before shipment. Submitting a request does not authorize a return. Please wait for our written approval and return instructions.
Complete the Online RMA Request Form →
You may also request an RMA by emailing support@exactreplacementpart.com or using our website chat. Include your name, order or invoice number, part number and description, quantity, return reason, and any failure details. For damaged or defective items, email clear photos and a copy of your invoice when available.
Restocking Fee and Shipping Charges
- A 20% restocking fee applies to approved returns unless an exception below applies.
- Original shipping charges are nonrefundable, except when the return results from an error on our part.
- Customers are responsible for return shipping unless the return results from an error on our part.
Incorrect Shipments or Errors on Our Part
If we shipped the wrong item or quantity, or the return is required because of another mistake on our part, we will cover the return shipping cost and waive the restocking fee. Contact us for instructions and an approved return shipping arrangement before sending the item back. Original shipping charges associated with our error will be refunded as applicable.
Defective Items and Manufacturer Evaluation
Defective items will be shipped back to the manufacturer for evaluation. A refund will be issued upon the manufacturer's approval. Evaluation and approval times vary by manufacturer. An RMA or receipt of the item does not by itself confirm a defect or guarantee a refund.
Retain the defective item, packaging, and supporting documentation. Do not discard or scrap the item unless we provide written instructions. Describe the failure and provide photos or other supporting information with your request.
Preparing and Shipping an Approved Return
- Obtain written RMA approval and follow the return instructions provided.
- Package the item securely and include the RMA number and a copy of the order or invoice.
- Ship only to the address specified in your approval. Items may need to be returned to our warehouse or directly to the manufacturer.
- Keep your return tracking number and shipping receipt until the return has been resolved.
Returns Sent Without RMA Approval
Items returned without prior RMA approval may not be refunded and may be shipped back to the buyer at the buyer's expense. Please contact us before sending any item.
Inspection and Refunds
Approved returns are reviewed upon receipt. Refunds are subject to inspection and applicable deductions, including the 20% restocking fee and nonrefundable shipping charges. Defective-item refunds require manufacturer approval as described above.
Once approved, refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.
This policy does not limit rights that cannot be excluded under applicable law.
Return Support
Email support@exactreplacementpart.com or contact us through website chat. Support hours: 8 AM–8 PM Pacific Time.