Contact information

Our team at Exact Replacement Part can help with appliance part identification, order questions, shipping, and return requests.

How to Contact Us

Business name: Exact Replacement Part
Website: exactreplacementpart.com
Customer support email: support@exactreplacementpart.com
Online contact form: Contact Customer Support
Live chat: Use the chat option on our website.
Support hours: 8 AM–8 PM Pacific Time.

You may send an email or submit a contact form at any time. Messages received outside support hours will be reviewed during support hours. Chat availability may vary.

Order and Shipping Assistance

Include your name, order or invoice number, and the part number or SKU with your message. For delivery questions, include the tracking number if available. For order changes or cancellation requests, contact us promptly; changes may not be possible once processing or shipment has begun.

See our Shipping Policy for shipping rates, fulfillment estimates, and direct-from-manufacturer shipping options.

Help Finding the Correct Part

Provide the complete appliance model number, serial number, and a clear photo of the model and serial label. Include the existing part number and photos of the part when available. A similar appearance or matching brand alone does not confirm compatibility.

Returns and RMA Requests

Return requests may be submitted within 365 days of delivery, subject to our Return and Refund Policy. All returns require written Return Merchandise Authorization (RMA) approval before shipment.

Submit an Online RMA Request or email customer support. Include your order or invoice number, part number, quantity, reason for return, and photos or failure details when applicable. Please wait for written approval and the designated return address before sending any item. A contact request or completed form does not itself authorize a return.

Damaged, Incorrect, or Defective Items

Contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item, packaging, and supporting documentation until we provide instructions. Defective items are subject to manufacturer evaluation and approval as described in our Return and Refund Policy.

Protecting Your Information

For your security, do not send passwords, full payment card numbers, or other sensitive payment details by email, chat, or the contact form. See our Privacy Policy for information about how we handle personal information.